At Starline Workwear, customer satisfaction is our priority. We take great care in producing high-quality custom workwear and branded clothing. Please read our returns policy carefully before placing your order.
As the majority of our products are custom printed or embroidered to your specifications, they cannot be returned or refunded unless they are:
This includes products personalised with:
Please ensure all artwork, garment colours, sizes and quantities are correct before approving your order.
If you have ordered garments without any customisation, you may request a return provided that:
Unless the return is due to our error or a faulty product, return postage costs are the customer's responsibility.
If you receive an item that is:
please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
Once verified, we'll arrange an appropriate solution, which may include a replacement, repair or refund, depending on the circumstances.
If you require a different size or colour for a blank, non-personalised garment, please contact us before returning the item.
Unfortunately, personalised garments cannot usually be exchanged unless there has been an error on our part.
Once your returned item has been received and inspected, we'll notify you of the outcome.
If approved, refunds will be issued to your original payment method. Please allow 5–10 working days for the funds to appear, depending on your payment provider.
Before returning any item, please contact our customer service team to obtain return instructions.
Please include:
Do not return goods without contacting us first, as this may delay the processing of your return.
Orders may be cancelled before production has started.
Once artwork has been approved or production has begun, customised orders cannot normally be cancelled because they are being made specifically for you.
If you need to amend or cancel your order, please contact us as soon as possible.
