Return and Refund Policy

Effective from: 05/01/2025

At Starline Workwear, all of our products are made to order with custom printing or embroidery. As such, we do not accept returns or refunds for non-defective items. However, if you receive a faulty or incorrect item, we’re here to help make it right.

🛠️ Defective or Incorrect Products

If your order arrives damaged, defective, or not as described, please contact us within 7 days of delivery.

To request a return or replacement:

• Email info@starlineworkwear.co.uk with:

  • Your order number

  • A description of the issue

  • Clear photos of the defect or error

We will review your request and, if approved, offer a replacement, store credit, or full refund, depending on the situation.

🚫 Non-Returnable Items

Due to the customized nature of our products, we do not accept returns for:

• Change of mind

• Incorrect size ordered

• Colour or style preferences

Please double-check all order details before confirming your purchase.

💸 Refunds (If Applicable)

If a refund is approved:

• It will be processed to the original payment method within 5–7 business days

• Shipping charges are refunded only if the return is due to our error

📞 Contact Us

If you have any questions or concerns about your order, don’t hesitate to reach out:

Email: info@starlineworkwear.co.uk
Phone: 07865 867869

Website: https://starlineworkwear.co.uk