Frequently Asked Questions
You got questions? Don’t worry, we’ve answered some Frequently Asked Questions below so you don’t need to ask us and wait for reply!
Getting Started
What is starline Workwear?
Starline Workwear is a leading provider of custom printing and embroidery services for workwear, uniforms, and promotional apparel. We offer high-quality branded clothing for businesses, organizations, and individuals across the UK.
What types of workwear do you offer?
We provide a wide range of workwear, including:
- T-shirts, Polos, and Hoodies
- High-Visibility Workwear
- Jackets and Outerwear
- Corporate and Office Uniforms
- Hospitality and Catering Wear
- Sports and Teamwear
- Healthcare and Medical Scrubs
What customization options do you provide?
We offer:
✅ Embroidery – Ideal for logos and text on uniforms and jackets.
✅ Screen Printing – Perfect for bulk orders with bold designs.
✅ Vinyl Printing – Great for personalized names, numbers, and logos.
✅ Direct-to-Garment (DTG) Printing – High-quality full-color prints on cotton garments.
How do I choose between embroidery and printing?
- Embroidery is best for professional and long-lasting branding, such as logos on polos and jackets.
- Screen Printing is ideal for bold designs and large quantities, such as event T-shirts.
- Vinyl Printing is great for personalized names and numbers on workwear.
- DTG Printing works well for full-color and detailed prints on cotton fabric.
Shipping & Orders
How long does it take to receive my order?
Our standard turnaround time is:
- Embroidery & Printing Orders: 5-10 business days
- Bulk Orders: May take additional time (we will provide an estimated completion date).
- Rush Orders: Available upon request (extra charges may apply).
Do you offer shipping across the UK?
Yes! We offer nationwide shipping across the UK with standard and express delivery options.
How much does shipping cost?
Shipping costs depend on the order size, weight, and delivery location. We offer free shipping on bulk orders—contact us for details.
How can I track my order?
Once your order is dispatched, we will provide you with a tracking number so you can monitor your delivery status.
What if my order arrives damaged or incorrect?
If your order arrives with defects or incorrect customization, contact us within 7 days. We will review the issue and arrange for a replacement or refund if necessary.
Do you accept returns?
Because our products are custom-made, we only accept returns for faulty or incorrect items. Please review your order details carefully before confirming your purchase.
Sales Questions
How do I place an order?
You can order directly through our website, email, or by calling our team. Simply choose your items, upload your logo/design, and select your preferred customization method.
Do you offer bulk discounts?
Yes! We provide tiered pricing for bulk orders. The more you order, the better the price. Contact us for a custom quote on large orders.
Is there a minimum order quantity (MOQ)?
- Embroidery: No minimum – you can order a single piece.
- Screen Printing: Minimum 10+ pieces.
- Vinyl & DTG Printing: Small orders accepted.
Can I request a sample before placing a bulk order?
Yes, we offer digital proofs before production. For bulk orders, we can also provide physical samples upon request.
What payment methods do you accept?
We accept:
✔ Debit/Credit Cards
✔ PayPal
✔ Bank Transfers (for corporate orders)